Customers are interacting with multiple devices and each devices acts as a source of data collection....data be it transactional or behavioral, from different devices needs to be integrated to offer a single (unique) customer view.
See the link below to know more.
http://youtu.be/B4Ori9l_Sgo
See the link below to know more.
http://youtu.be/B4Ori9l_Sgo
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